Frequently Asked Questions and Terms of Services

What is Dou Studio?

We are a group of artists that offer mainly digital commissions that focuses on vtuber creation. Our services include vtuber model art, Live2D rigging, streaming graphics (overlays, logos, emotes) and illustration.
Once in a while we also offer physical merchandises with our partnered artists and vtubers.

Payment options and plans

Currently we only accept payment from Paypal, Stripe or Wise. 
We require either full payment to be made or a 50% deposit to secure a slot. Customized payment plans are also offered after discussion.

Refund Policy

If the commission has not been started, we offer a 100% refund. For commissions that have been started or is passed sketch phase, only a 50% refund will be offered (varies by artist.)
Any commissions that have been completed or is near completion will not be given a refund.
Please make sure you are financially ok before commissioning us.

Commission process

- Fill in inquiry form
- Full payment or a 50% deposit
- Sketch phase 
- Sketch approval (adjustment stage)
- Rendering phase
- Completion

Revisions

Revision policies will vary by artist but usually we offer up to 3 free revisions during the sketch stage. Depending on the amount of adjustments needed during the rendering stage, additional fees will be required.

Shop

Our merchandise is created and fulfilled by our in-house staff.
Production and manufacturing time on pre-order merchandise will take 1 month. 
Packages will be mailed every Monday and shipping times range from 1-2 weeks for customers in USA and Canada to over 2-4weeks for international orders.